Customer case

NSR Garden Waste

Having to control the collection of household containers creates many emotions. Transport, method of collection and efficiency are discussed. At the same time, the whole world is shaped according to human needs, TV tableaux are history and everything in life is "on demand". So where does the transportation of waste stand in this storm?
Garden waste sends signal to need control emptying of villa vessels

How to best empty garden waste?

Having to control the cpllection of household containers creates many emotions. Transport, method of emptying and efficiency are discussed. At the same time, the whole world is shaped according to human needs, TV tableaux are history and everything in life is "on demand".

So where do the shipments of waste stand in this storm? 

Is today's offer what households want, or is there a better and more valuable service to offer?

Would you like to discuss behavioral patterns we see from our data?


Mobile waste containers are associated with tightly placed containers, with extremely low cpllection costs. The application that is likely to be considered the greatest challenge to address with data-driven collection, at least from an economic perspective. 

In this project, our customer wants to understand how to tackle the waste fraction of garden waste, which is associated with huge fluctuations in demand, and at the same time linked to extremely cheap collection. Which collection principle is the most advantageous?

Customer demand

NSR wants to evaluate whether today's schedule-based solutions are the best option for collecting garden waste. Various aspects such as number of cpllections, mileage and customer satisfaction are in focus.


The project has been divided into different test phases, where several different collection principles have been analyzed.

  • Scheduled, every two weeks

This is the baseline of the project, and the one used to compare the other collection policies against. All containers have been emptied every two weeks.

  • On demand 

In this phase, full freedom has been given to the end customer, with unlimited number of collection orders. Ordering has been made with Bintel's slider solution, where collection takes place within 48h. 

  • Slot method during off-season period

During this period, the NSR normally has no collection of garden waste, the project phase aimed to identify whether there was still a need during this period. Order with slider, where collection takes place one day a week.

  • Slot emptying – High season

The project went into the main season, with the same slot-based collection principle, where the customer was given the collection opportunity once a week. Ordering is done with Bintel's slider solution.


Summary of the situation has been made based on the number of collections, where the following conclusions can be drawn.

Low-demand is only 25% of normal seasonal demand. Collection during this period is difficult to justify, at least with today's schedule and static business model towards end customers.

Comparison between 48h ondemand and 1-week slot method shows that the colelction number is similar. Both have a reduction in discharges between 40-50% during the test periods, compared to the schedule-based baseline.

So what are the ways to create a saving, with data-based collection from Garden Waste?

The safest route is slot based collection, with the same interval as you have in your municipality today. Savings are likely to be reached earlier, if you have a limit on the number of collections included in the current subscription.

Perhaps what is most interesting about the project is to question whether today's subscription is what the customer wants? Our data shows interesting behaviors that we are happy to share with you.

For more details about the project, or discussion about how needs management could work for you, please contact us.

Do you also want to avoid cpllection of half-full waste containers? Experience a unique way to engage end users in the waste collection process.

Bintel Insights™ is the center for digital insight-driven innovation. waste management

We want to streamline waste management thereby increasing circularity and improving resource utilisation. 

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