Customer case

Höganäshem

Höganäshem is a housing company with challenges that are certainly recognized in most municipalities. Höganäshem and the residents do not feel that the recycling rooms work satisfactorily, something that is noted in Höganäshem's evaluations. At the same time, the housing company wants to gain an understanding of what efforts are needed to raise the level and what can be done to influence waste-related costs. What gives effect and what does not?

Data-driven process

Through close cooperation between Bostadsbolag, Renhållningsbolag and Bintel, the customer's needs were met in this project. The recycling rooms went through Bintel's data-driven transformation process, and with little funds, quite startling results were achieved.

Our customer sums up the value of data nicely with the following words:

"It's easy to pinpoint the problem in recycling rooms, now that we can see the waste situation almost in real time"

Anders Nordberg, Head of Housing Höganäshem

Results so far

✔ 40% reduction in residual waste

✔ 40% reduced cost

✔ 50% increase in customer satisfaction

✔ 3 tonnes less CO2 impact per Recycling room

✔ 30% more plastic collected

✔ 50% more paper packaging collected

Furthermore, Bintel's data can show other exciting effects that Bintel is happy to share.

Do you know what effect an information mailing regarding sorting tips to households has?
Do you want to be able to compare yourself with other municipal real estate companies/actors?
Do you also want to get tips and ideas on how you can deliver a better solution to your tenants.

Background

Höganäshem is a housing company with about 1400 apartments located on the beautiful Kulla Peninsula in Skåne. Höganäshem has a great focus on sustainability and satisfied customers, while the costs should be right. There are challenges with their recycling rooms, where both Höganäshem and the residents simply do not think that waste management has worked well enough.

This is reflected in Höganäshem's evaluations, where their SCI (Satisfied Customer Index) for waste management is lower than desired. There has been a desire to improve this, but with a lack of impartial data, there has been uncertainty about how the problem would be tackled.

Customer demand

Höganäshem, together with Bintel and the waste management company NSR (Northwest Skåne's Sanitation Company), has entered this project with the ambition to:

Reduce waste management costs
Reduce littering in the recycling rooms
Reduce the amount Residual waste
Increase satisfaction waste management at the residents'

One simply wants to improve waste management for its tenants, while at the same time investigating whether costs can be lower.

Bintel's solution

The project has been divided into different phases, where structured work has been carried out in close cooperation between the three project members.

Phase 1 - Current Mode Analysis

In this, more technical, phase, Bintel has connected the waste bins and secured communication and sensor functions. This is to ensure that data collection is done correctly and reliably.

Phase 2 Data Analysis

Now Bintel, together with the project partners, is starting to study the waste flows in the recycling room, and analyse how this matches the capacity of the room space. At this stage, we want to create a baseline to be able to assess at a later stage what various efforts made in the room. Furthermore, we want to identified deviant behavior and where different improvement efforts should be focused.

Phase 3 - Implementation of improvements

Now the fun begins, where the project introduces data-driven improvements that often have immediate effect. With an adjustment of capacity and schedule, very large beneficial cost and environmental effects are achieved. Furthermore, insights are given on which areas can be improved and where one may already be good enough.

Data gives the project many interesting insights that we at Bintel are happy to share and further develop together with you.